Home Remediation service is something I certainly wasn't planning on looking into, and... moreHome Remediation service is something I certainly wasn't planning on looking into, and hope I don't need to again anytime soon. That said, thank goodness we found ****** and his team when our house suffered significant multi-floor water damage. Sorting out responsibilities with our insurance provider lost two days following incident. So it was critical [and so appreciated] that ****** responded quickly by the time I reached out to him on day three. He came by within hours of my call, assessed the damage, was extremely transparent with his examination, and left with clear next steps (what time he can send me the estimate, when he can get his team over, and what activities would take place in the coming days/ weeks).
It was smooth sailing with FMH from day 1. Knowledgeable and reasonable pricing are default elements I look for in every vendor I work with. But we were incredibly lucky to also get thoughtfulness, responsiveness, understanding of client's priorities and a trusted advisor out of ******. Needing to move out of our house, with two school-aged kids, while I had scheduled work trips across the country, and sorting through details with insurance provider could've made this an incredibly stressful time for our family. But ****** helped alleviate the stress by checking in almost daily to share progress update on our house, test results, and provided guidance on next steps (timeline, rebuild referrals, questions to ask, etc). Now a two-time client of FMH, I also found comfort in seeing the same friendly crew at the house each time (both crew members have been with FMH for years), as well as getting the chance to work with ****** each time. Very enjoyable interactions with the entire FMH team.
I'm not typically one to give vendor referrals. Honestly, most vendors give me the sense they do the bare minimum. I'm often left wondering what I've gotten out of the transaction and how much I've been over-charged, simply by not knowing better. FMH is the one exception to this mindset, and their dedicated customer service has made me a devoted client. I've referred them to many others in the past year, and will continue to do so.
Thanks team! The peace of mind you provided us during both incidents is invaluable! less
