As first time homeowners, it's hard to know what to look for when... moreAs first time homeowners, it's hard to know what to look for when it comes to things like mold or plumbing. My husband and I moved into our condo in May 2020 and everything looked fine from our inspection. But less than 6 months after we moved in, I found some mold growing in my lower kitchen cabinet. It turns out that our shower from upstairs was leaking from bad caulking and our water heater downstairs had a previous leak that wasn't mitigated before we purchased the home, so mold had been growing and festering in the walls for several years. The damage wasn't covered by our home warranty so I called our insurance who thankfully did cover the job. Darren and his son from Fix My Home made everything go smoothly, even when we found even more damage from our water heater. The anxiety from the price, the length of the job, the potential health risks (I was 4 months pregnant at the time), etc. was lessened by Darren's constant communication, clarity, and reassurance that everything will be ok. He referred us to plumbers to fix the shower and contractors to rebuild the kitchen and dry wall who did a great job making it look like nothing happened and won't happen again. He offered additional air testing to make sure the mold spores weren't lingering and unsafe. I have to thank Darren and his team so much for everything they did and will refer them to everyone I know who has water/mold damage. It's no joke! Husband and I definitely learned so much throughout this whole process. less
My wife and I had just found out that she was pregnant with... moreMy wife and I had just found out that she was pregnant with our first child. Wanting to cover our bases we had the house inspected so that we could be sure there weren't any nasty little surprises that could affect the baby's health once it arrives. Mold being a major concern as we have a lot of tall trees near the building. Sure enough, there was mold in a few of our walls and in the crawl space under the floor. Some of the quotes we got for the work made saving for college look like a breeze and some of the quotes that we could afford seemed a bit shady especially after looking at a few Yelp reviews. We were having such a hard time finding the right company to do the work that I just started asking friends if they had any recommendations and that's when we found out about Fix My Home. ****** came out for an estimate and appraisal he even found a few things that our original inspector missed (not to mention the half dozen or so contractors that went poking around too). Extremely knowledgeable and helpful ****** put us at ease and offered a great price for the work. I hope I never need their services again, but if I do there is only 1 place I will be going, Fix My Home. less
Darren and his team are the best you can get. Not only is... moreDarren and his team are the best you can get. Not only is Fix My Home's service and response time incredibly prompt, but the team does a very thorough and detailed job. They are on-time when scheduled, professionals at containment and keeping the job site clean and safe, and very skilled at what they do.
We suffered a water leak and subsequent damages, and Darren came to survey and provide an estimate, and within 24 hours, mitigation and repairs were underway. I'm extremely glad I chose Fix My Home to help us with our restoration, and they were even able to assist in professional repair services.
Darren and his team have been a huge relief for us. I hope to continue using their services if ever needed in the future. Thank you again so much! less
Reached out to Darren to see if he could evaluate the extent of... moreReached out to Darren to see if he could evaluate the extent of a potential mold problem for a home in escrow. He was very accommodating with our tight schedule and showed up with all needed equipment to make an assessment and do testings. He was very helpful and even provided a great referral to get repairs done. We appreciated his evaluation and estimate to remove the mold. Very professional. Thank you Darren, I will call you again if need be in the future! less
Darren with Fix My Home is such a diligent, knowledgeable, and kind professional.... moreDarren with Fix My Home is such a diligent, knowledgeable, and kind professional. I had the good fortune of finding him on yelp as I needed to have thorough mold testing done. He was very helpful on the phone and the day of our scheduled appointment he arrived on time, and stated that even though he was unexpectedly up until like 2am the night before, he still decided to come in instead of sending his son to do the testing since we had established a relationship on the phone.
During the testing he explained everything that he was doing. He was thorough, yet efficient. And best of all his prices were great and much better than many other places I called.
I also like their mold reports because it tells you whether the levels that are being tested are elevated instead of just giving you count numbers and expecting you to figure it out yourself.
It is absolutely no wonder he has all 5 star reviews! I highly recommend them! less
When we first bought our new house we were shocked and appalled by... moreWhen we first bought our new house we were shocked and appalled by the leakage which was due to an plumbing situation. Mold, leaks, and an almost permanent stain in our bathrooms was distressing to say the least. However, fixmyhome was able to diagnose and provide cost effective options to fix the plumbing problem. If it wasn't for them, I don't know how we would have been able to use our house's water supply effectively, and we might have even been forced to move. I would highly recommend for anyone who is facing high end water damage or mold, as they do and expert job at repairing. less
We met with 3 different Mold Remediation companies to remove mold that was... moreWe met with 3 different Mold Remediation companies to remove mold that was in our crawl space, closets and master bedroom wall due to a plumbing leak underneath my house. After lab test reports came back from a third party lab, we found out that we definitely had a mold problem and needed to get it fixed ASAP. Fix My Home was the third company we called. I knew the moment I met ****** that he was very knowledgeable and explained in detail all of our options. The other two companies didn't seem to care as much and didn't explain the process to me. Fix My Home pricing was very reasonable and even better than the other two companies. ****** and his team were very professional at all times, always on time, and extremely clean. They worked on our home for about a week and each day they always made sure they left our home clean and safe, especially since we have kids. I'm thrilled to report that the mold was completely removed and we are now breathing clean air thanks to Fix My Home. I feel like this company went above and beyond. ****** also suggested and replaced all the filters in my HVAC (heater) since they were most likely contaminated. I highly recommend this company if you have any type of mold issue. less
Darren and his team are Lifesavers. We moved into our new home just... moreDarren and his team are Lifesavers. We moved into our new home just a few months ago and although our realtor pointed out some slight signs of mold in the bedroom we didn't take it as a serious issue. As time went on we noticed a pungent smell and started becoming really concerned with our well being. We called Fix My Home and after a brief yet thorough conversation they sent an inspector out right away and low and behold to find out that we did have mold. We hired them for the inspection and the remediation and I'm so glad that we chose this company to go with. They saved my home from what could have been a considerably bigger issue. They're great at what they do! less
Darren is such a life saver! He and his team did such an... moreDarren is such a life saver! He and his team did such an amazing job on the mold removal in our house. We had a horrible experience with our contractors, and Darren came in and made our lives so much easier with incredible service, great pricing, and wonderful follow up. I will never use anyone else when it comes to any mold issues in the future. I'm so thankful we found Fix My Home. Thank you Darren, you guys are the best!!! less
Darren and his crew were great! Professional, friendly and thorough. I appreciated that... moreDarren and his crew were great! Professional, friendly and thorough. I appreciated that Darren came out to see the property soon after calling him and accommodated my schedule to do the work in my house. If you have had water damage and/or are worried about mold, FMH is the company to call. less
We met with 3 different Mold Remediation companies to remove mold that was... moreWe met with 3 different Mold Remediation companies to remove mold that was in our crawl space, closets and master bedroom wall due to a plumbing leak underneath my house. After lab test reports came back from a third party lab, we found out that we definitely had a mold problem and needed to get it fixed ASAP. Fix My Home was the third company we called. I knew the moment I met Darren that he was very knowledgeable and explained in detail all of our options. The other two companies didn't seem to care as much and didn't explain the process to me. Fix My Home pricing was very reasonable and even better than the other two companies. Darren was very thorough and did his own air test in our home before, during and after. Darren and his team were very professional at all times, always on time, and extremely clean. They worked on our home for about a week and each day they always made sure they left our home clean and safe, especially since we have kids. I'm thrilled to report that the mold was completely removed and we are now breathing clean air thanks to Fix My Home. I feel like this company went above and beyond. Darren also suggested and replaced all the filters in my HVAC (heater) since they were most likely contaminated. I highly recommend this company if you have any type of mold issue. less
Fix My Home (Darren) exceeds every company I called in knowledge, skill, service,... moreFix My Home (Darren) exceeds every company I called in knowledge, skill, service, promptness, and in honesty!! They are more than fairly priced!!
My bathroom needed to be gutted and was completely remediated. Because of Darrens background in construction & asbestos he understands more than most companies do when demolition is done and in regards to air quality & testing.
I had a "green" company come out before Darren did & he told me things were mold when in fact Darren knew it was glue, (which was spot on.) I was so upset with the green company because it was all about saying what he needed to, to close a deal. On the contrary Darren was humble, very knowledgeable, professional, pleasant, and completely honest.
(After working with him I can truly say he's a man of integrity and he has my utmost respect and referrals!)
The green company was going to use a product that doesn't kill black mold which is what I had. Can you imagine paying them to do a good job, knowing now I can play safely with my grand babies, while being ignorant of the fact that the black mold is continuing to grow and hurting them?
This is the bottom line...
Fix my home is a company that can take care of your home and upon leaving, will leave you with confidence and a peace of mind knowing that it's been done well and right! Not only was I one million percent satisfied, Darren went above and beyond to get my test back asap so I could start my remodel.
I was very happy to pay him and very thankful for his services! (He even gave his recommendations on how to save money in this process, and gave me a yelp discount without me having to bring it up. That's what you get with Darren/ Fix My Home!! They don't disappoint! less
Darren and his crew helped clean up a mold issue due to water... moreDarren and his crew helped clean up a mold issue due to water damage under the kitchen sink. He was professional and I appreciated his honesty throughout the entire process. During his inspection, he also found additional areas of water damage in other rooms that had not been found during a prior home inspection! Thanks to Darren, I was able to address these additional areas. After his team had finished repairing the damage, a water leak occurred in the same area. I called to address this with Darren and he promptly followed up to try and and help locate the problem even though it was not due to the work he had done. Thank you Darren! less
I am a local Realtor and i have seen some homes that certainly... moreI am a local Realtor and i have seen some homes that certainly need fixing! Darren and his crew have gotten myself and my clients out of some tough situations. I personally have used Fix My Home a handful of times for water intrusion issues within my own property and I've referred my clients to Fix My Home often. My clients and I have had the best experience with these guys and I will continue to use them whenever the need arises, both professionally and personally. They are a great crew that keep you well informed on your options. Once a path forward is decided, they execute efficiently and successfully. Cheers to Darren and his crew! less
Darren at Fix My Home is exactly the person you want to come... moreDarren at Fix My Home is exactly the person you want to come help you with any mold issues in your home. He's honest, straightforward, knowledgeable, and reliable.We had been smelling mold in our downstairs room for months and finally decided to take care of the issue. We looked online and found Fix My Home through Yelp and saw the high rating, so gave him a call. They responded quickly, he and his crew did an amazing job in locating, removing and remediating the mold. Our room is now clean and dry, and all we have to do is have the drywall replaced. Thank you Darren for fixing our home! less
I had a water pipe burst under my house resulting in a flooded... moreI had a water pipe burst under my house resulting in a flooded foundation. Plumbers would not do the needed repairs until a water restoration company completely dried out the foundation. So happy FMH was referred to us by a friend! Darren, Barrett, Alec and Oscar were all excellent with communication, professionalism, courtesy and servicing our concerns from start to finish! Thank you, FMH!!! less
Darren and his crew helped clean up a minor mold issue during kitchen... moreDarren and his crew helped clean up a minor mold issue during kitchen remolding. He was professional and I appreciated his honesty throughout the entire process. He and his crew were very professional! They were efficient and very hands-on. They come in and do their job all the while ensuring they don't mess anything up. They are on time and very approachable. He was very diligent in making sure the repairs were done correctly and in timely fashion. We are extremely satisfied with the work done and would recommend him for anyone that needs this type of work. less
I had a pipe slowly rotting my house from the inside out for... moreI had a pipe slowly rotting my house from the inside out for what must have been years. Fix my home assessed the damage and took samples to see what kind of mold we were dealing with. The whole process took much less time than I expected as well, after the inspection it was only a few days before they were able to start working on eliminating the mold and the worst of the water damage in my house. Once they started the cleaning and prep they were done just a few days later. ****** was incredibly helpful in making the whole process simple. His information and expertise made me feel comfortable and well informed. I am not handy nor do I know anything about construction, so it was nice that ****** would always take the time to explain everything that was being done and helping to point me in the right direction for getting the repair work done. It's never fun dealing with damage to your home, but Fix My Home took all of the guess work out of the process. Thank you. less
I most highly recommend Darren and his crew at "Fix My Home."I smelled... moreI most highly recommend Darren and his crew at "Fix My Home."I smelled mold in my closet and searched around the internet for what I hoped to be a reputable vendor. I came across "Fix My Home" using Yelp and made a call. My conversation with Darren was very good, as I explained my situation. He and his son came out and inspected the place at no cost. They came in when my schedule permitted and completed the work in less than seven hours which is what his estimated time was. His crew cleaned up the site like they were not even there. They additional did a couple of couple of extra last minute things which I requested for me at no additional cost.Of huge plus in my opinion; I asked him if he provided military discount which he stated that he very proudly does this. I was extremely happy with the work, professionalism, price of the work performed and the over all honesty of Darren and his crew.Once again, I most highly recommend Fix My Home to anyone who needs this type of work done.Thank you sir. less
This company is AWESOME!!!
Darren took my call on a Sunday, and stopped... moreThis company is AWESOME!!!
Darren took my call on a Sunday, and stopped by my house about an hour later. He tested some areas and found extreme moisture levels in a few areas. He arrived with his team a couple days later (he was very booked due to the week long rain storm). They took air samples and contained the areas with high levels of moisture, and used industrial grade equipment to dry out the wet areas. Indeed, we found black mold and he took a sample for lab testing.
Darren checked in every morning, just to check the progress and also to gauge the moisture levels. He is extremely thorough, knowledgeable, and detailed in detecting mold, treating it, and advising its prevention.
Darren and his team are extremely efficient, professional, and they clean the work area spotlessly. He returns every text/phone call right away. I highly recommend Darren and his team to anyone, as his service is impeccable. He's genuinely a great guy and his team was very friendly and respectful of our home. Treating mold is obviously not fun, but it was a pleasure to work with Darren, and now my family and I can breathe a lot easier, and most importantly - healthier. Thank you Darren! less
I have nothing but good things to say about Darren and FMH. Darren... moreI have nothing but good things to say about Darren and FMH. Darren is truly the best home related person I’ve ever hired. He is super responsive and professional, the kind of person you want to give business to because he is so nice and honest and knows his field.
We first met him last Feb when we had a water leak after the heavy rains. Water was dripping out of a light fixture into our bathroom on a Sunday morning and we knew we needed someone out ASAP. We went online and called a handful of people and Darren was the only one who called back right away. He was at our house within a few hours and assessed the issue, set up the containment and started the drying out process that day. He then tested the rest of our house for moisture to see if there were other leaks. It turned out the water was also leaking into our bedroom, so the next day he did the containment and drying out process again.
Darren was also great in helping determine the source of the leak and helping me understand the issues and what next steps were to fix it. It was a long road ahead for us after that, and although Darren’s job technically ended after the drying out process, he really helped me through that time. He gave me advice on dealing with insurance, shared insight into what he’s seen with other homes, put me in contact with his son (who is also excellent) to help with fixing the drywall and deck above where the leak was coming from, and checked in from time to time.
Another example was just recently, when our washing machine leaked. We immediately called Darren and he came over to assess the situation a few hours later. Luckily it turned out it wasn’t a big deal. He gave us some recommendations on how to handle and didn’t charge us for the visit.
I hope to never have another water related issue again, however if I do, I will absolutely call Darren at FMH. less
This company was so responsive to our needs. Their turn around time is... moreThis company was so responsive to our needs. Their turn around time is absolutely amazing. The report and assessment were done quickly and were so detailed. I appreciated that they got right to the point and everything was very easy to understand. They really helped us out. I highly recommend them. less
I interviewed several contractors to remove mold due to a dishwasher machine leak.... moreI interviewed several contractors to remove mold due to a dishwasher machine leak. Darren impressed me immediately when he came the following morning to assess the problem. His Fix My Home Webb Environmental business took care of everything. The mold was removed, damaged wood replaced, new dishwasher installed and he even replaced my leaking faucet with a beautiful new one that matched the dishwasher. Everything is perfect! With other companies I was told I had to remove the old dishwasher myself. After mold remediation I would need to call a plumber and carpenter to install the new dishwasher. However with Fix My Home everyone worked together seamlessly. less
I had a nasty case of mold in my home. I have 2... moreI had a nasty case of mold in my home. I have 2 kids and as you know, mold and kids = easily a no. Darren and his son alec arrived to do an inspection and take a mold sample. They were able to fully remediate my home quickly and with ease. I am very pleased with their services and will definitely use fix my home for any future needs. Thanks guys! less
From my first discussion with the phone rep, to the team that came... moreFrom my first discussion with the phone rep, to the team that came out for the appointment, I can't understate how professional everyone was. My home has been in need of some serious maintenance for a while now, but the mold found during a renovation project was completely unexpected. Through a brief web search, I found consistently great reviews for Fix My Home and gave them a ring. Less than a week from that first call, the problem areas are now spotless (and there were many!). Simply put, Fix My Home is now my first reference for mold & water damage restoration. less
Darren and the crew are quick, thorough, and also fantastic guys. They helped... moreDarren and the crew are quick, thorough, and also fantastic guys. They helped me deal with a leak in our nursery and handled insurance stuff too. Darren always made me feel like I was his most important client even though I knew his business was slammed. I trusted my daughters room's construction with him and he and the crew certainly came through! HIGHLY recommend Fix My Home. less
I would recommend Darren and his team to anyone who has a mold... moreI would recommend Darren and his team to anyone who has a mold problem. Darren is very hands on and explains all available options and his recommendations and him and his team are extremely thorough and professional in removing the mold quickly and safely less
Darren & his team are efficient & professional. Felt like we were treated... moreDarren & his team are efficient & professional. Felt like we were treated like family.Darren did "before & after" air samples from throughout our house. The results were amazing. My wife has not coughed once since Darren fixed our home (4 weeks now).His crew was prompt, friendly, thorough, h neat. All the work was done in 3 days, & Darren had to treat our entire home, including a crawl space under the house.I have already recommended FMH to my brother. less
Great service and very responsive! We suffered a leaky pipe sitch two weeks... moreGreat service and very responsive! We suffered a leaky pipe sitch two weeks after we moved into our new home (can you believe it?). Called FMH due to the high rating on yelp and Ken came over to inspect same day. It was a Sunday too. Talk about great service. Ken was very informative and totally willing to work with my insurance and move quickly. When they came to do the job, the guys were super clean and organized. They secured the area like it was straight out of a Outbreak movie! Throughout the process the guys were fast, clean and communicative. I highly recommend. less
Darren came out at our request to investigate some odor problems in our... moreDarren came out at our request to investigate some odor problems in our townhouse. We were concerned that it was mold. He was great about communicating before the visit, and arrived on time. He looked around and determined that the smells were most likely not mold but more likely sewer gas venting up from our pipes, a common issue that is easily and inexpensively dealt with. He also explained that older buildings are not very well insulated so we are getting odors of our neighbor's cooking (no offense guys but maybe get some new recipes.) With all that said, Darren advised us not to let anyone recommend mold treatment or try to sell us on an expensive environmental fix. He gave us some input on our homeowners insurance. And then he would not charge us for the visit. Who does that? I hope we never need the kind of services Darren's company provides, but if we did, he would be our first call. It's rare to find honest people these days especially with the economy the way it is now. Thanks Darren. less
I want to thank Darren for helping me avoid what could have been... moreI want to thank Darren for helping me avoid what could have been a costly mistake during a home purchase. I found Darren and Fix My Home through Yelp. He came out on short notice and inspected the home with his equipment for mold at no cost. He provided detailed desrciption of the extent of damage, which an earlier inspection had under estimated. Also gave us a reasonable estimate of what it would cost to fix. I was very happy with Darren's professionalism, honesty, and advise throughout. Highly recommended. less
I've wanted to check our home for a while now. Due to our... moreI've wanted to check our home for a while now. Due to our health, like coughing and allergies and itchy eyes. I found Darren through Yelp and called him for a quote. He came out and did air testing and took samples of our fabric headboard in the master bedroom. I found Darren to be very professional and knowledgeable. He provided us with a top-notch inspection. I felt I was in very good hands with in. Our tests came back with black mold in our attic an under our kitchen sink. Finding out we had black mold answered a lot of questions we had regarding our health. Darren took care of our mold problem and gave us great service! I have a piece of mind now, knowing the mold is gone. I highly recommend Fix My Home for any mold remediation and would use their services again in the future. Thank you so much Darren! less
My wife started to cough again & we didn't know if it from... moreMy wife started to cough again & we didn't know if it from the mold returning or just a bad cold. Darren & his team worked on our house in February. I texted Darren on Saturday & he came to retest our house on Monday afternoon. Darren finished the testing within 30 minutes & he emailed me the results before 4PM on Tuesday. Fortunately, there was no mold present & my wife is getting better. Darren did NOT charge us for the retesting. It shows that Darren cares about doing a great job & he treats his customers like family.THANKS DARREN!!!! Fix My Home is the best less
Called FMH on a Wednesday, and Darren was able to come in the... moreCalled FMH on a Wednesday, and Darren was able to come in the next day. Originally was worried about some moisture damage in the ceiling, but Darren found some black mold under the sink that was not remediated all the way from the previous home owners. Darren's method of testing is very detailed and will give assurance if your home is safe.Conducted a thorough visual mold inspection that included looking under all sinks/plumbing, checking walls and ceilings for suspicious moisture, checking in attic crawlspace, examining pipes, garage, and stucco outside the house.Multiple tools were used as well during inspection that could read and detect moisture. Three air samples in the most used rooms (more can be conducted for additional charge) and swabs were taken to determine the level of mold penetrating. The lab results were quick, had them by Tuesday morning! After inspection, a full generated and detailed report and cover letter were sent, along with the lab results.Darren is super informative and is totally willing to educate about mold and moisture damage that wreaks havoc in the South Bay. He offers honest advice and tips for maintenance around the home.With a remodel happening down the line, Darren came up with solutions that made financial sense for us without compromising our safety.I am super impressed by FMH for the promptness and level of communication and expertise in the field of mold/moisture damage. I am glad that I can put my trust in FMH for the remediation, which will begin in a few days. The level of care you will receive is nothing short of amazing!! Prompt, detailed, thorough, honest, and good people. I had lots of questions but Darren answered every single one!Also, Leanne who conducts more of the administrative stuff is awesome and super cordial! less
Darren and his crew are highly recommended. They come in and do their... moreDarren and his crew are highly recommended. They come in and do their job all the while ensuring they don't mess anything up. They are on time and very approachable. Even after payment was made, an issue came up at a later time and Darren was happy to come take a look and assist without any charge.Definitely will use him again if the situation arises! less
Darren and his crew were great. Not only did they complete my mold... moreDarren and his crew were great. Not only did they complete my mold remediation , they also did the reconstruction on my drywall that had to be removed. The crew were very professional, cleaned up everyday after each job, and asked if there was anything else I needed. Darren also got on my roof with me to help locate the leak in my roof that caused all of this, and provided me with some material to repair the area until I get my new roof installed. Nice folks, and highly recommended. less
I'm not even finished working with Darren (Due to my insurance company, not... moreI'm not even finished working with Darren (Due to my insurance company, not Darren) and I already can't say enough great things about him!!! You need to stop reading reviews, and just call Darren but I'll continue to explain why.I discovered mold on my bedroom wall after taking down blackout curtains and I didn't know what to do. I wasn't sure what caused the mold, or if it was occurring in other parts of the house and most of all, what to do. Standing in Home Depot, literally, looking at cleaning supplies that hang next to face masks, I looked up "mold remediation" on Yelp and THANKFULLY I came across Darren's yelp page. Now, I work in online advertising so I'm no stranger to Yelp reviews and there are always certain reviews I'm looking for - when someone's happy, given 5 stars and they still write a 5 paragraph review, you're dealing with a standup person! I submitted a request via yelp but was impatient and called the phone number anyway. Darren answered the phone, and his voice can instantly put you at ease. I told him my story and that I was standing in Home Depot and he explained that cleaning the issue, is a surface solution and finding the cause is more important plus he could come to the house within the hour - on a Saturday afternoon! After showing him the bedroom wall, and taking initial readings he discovered one of our hall closets was also containing luggage covered in mold and he decided he needed to come back for a more thorough inspection and to test the air quality in the entire house. During his next visit, he and his team came out and inspected the areas he was previously aware of, but during an inspection of our crawl space under the house, he uncovered a MAJOR problem that we weren't even aware was occurring in a different bedroom! He discovered a break in the plumbing in my sister's shower which was leading to water being dumped under the house!! The crawl space issue was an actual issue where my room and hall closet was just superficial issues. (my room just "happened" we're thinking due to the hot temps and black-out curtains. Just get blinds, btw!!) But thanks to Darren, this was found and could have been tragic not only for my home but for my health!We're hoping to start the dry-out process tomorrow but working with Darren up to this point, I really can't say enough good things about him that I just felt the need to write this review before we're even complete. (And having read the other reviews, I have no worries!) He's kind, genuine but most importantly, transparent!! He reviews everything in an easy to understand manner and seriously wants to be there for you and make your environment clean and safe!! It's rare that during a position of vulnerability, especially when dealing with your house, you're able to find someone who "WANTS" to take care of you instead of seeing an opportunity to take advantage of you. Darren said to me, "You called me to do a job and I want to do it right." - and I know from our interactions so far, he means it! less